Effective Date: 02/21/2026
Welcome to EmbroideryArchive. Please read this Refund & Returns Policy carefully before making a purchase.
All products sold on EmbroideryArchive are digital machine embroidery design files delivered via instant download. No physical items are shipped.
Because our products are digital and accessible immediately after purchase, all sales are final.
Due to the nature of digital downloads:
We do not offer refunds
We do not accept returns
We do not offer exchanges
We do not cancel orders once completed
Once a file has been downloaded or accessed, it cannot be returned.
By completing a purchase, you acknowledge and agree to this no-refund policy.
We strongly encourage customers to:
Carefully read product descriptions
Verify file formats (PES, DST, JEF, etc.)
Confirm machine compatibility
Review design sizes and stitch counts
If you are unsure whether a design will work with your embroidery machine, please contact us before purchasing.
We stand behind the quality of our designs.
If you experience:
Corrupted files
Incorrect format delivery
Download access issues
Please contact us at:
[Insert Support Email]
We will gladly resend or replace the file to ensure you receive the correct product.
If you accidentally purchase the same design twice, please contact us within 7 days. We may offer store credit at our discretion.
If you believe a purchase was made fraudulently, please contact us immediately so we can investigate the issue.
We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
If you have any questions regarding this Refund & Returns Policy, please contact:
EmbroideryArchive Support
Email: [email protected]
Website: embroideryarchive.com/contact